Terms and Conditions
1. It is the Remitter’s responsibility to provide the correct personal information and of their beneficiaries in the Philippines. Speed Money Remittance Ltd will not be held liable for any delays due to incorrect and insufficient details (e.g. Incorrect Bank Account Name, address, incomplete account number and even Beneficiaries telephone number). The absence of person receiving the money (Door to Door only). And Bank delays (Bank offline due to any reasons).
2. BDO cash card is a product of Banco de Oro, which is; endorsed by Speed Money Remittance Ltd. Our Company has responsibility to deposit the client’s remittance to his/her BDO cash card. Any problem that arises concerning BDO cash card has to be address to Banco de Oro by contacting their 24 Hours customer service hotline in Manila, Philippines at 00632 6318000. And so does with Global Filipino Money Card is a product of PNB which you can contact the corresponding PNB hotlines 00632 5283336.
3. If any circumstances, Speed Money cannot deliver or deposit the remittance due to certain problems with the receiving beneficiaries in the Philippines. And the client wishes to refund the remittance, we will only refund the remittance amount Net of service charge. And refunds will be process within 3 to 4 working Days.
4. Cheque payment will not be accepted .
5. All transaction must be deposited before 3:30pm and customer must ring and inform the office of their deposit before this time for the transaction to be processed. We may still be able to accept phone calls after 3:30 pm but it will be considered as NEXT DAY service.
6. We do not automatically send remittance receipts to our clients due to confidentiality reasons, therefore receipts will only be posted or emailed upon request.
It is our company’s outmost responsibility to keep the information provided by our customers service and confidential as data protected. We protect information according to establish industry security standards and procedures. Our employees are trained and professional to address and comply with issues handling. Inorder to keep your information accurate we encouraged the remitter to keep us updated for whatever details they provide. You can email, phone or write us straight away to enable us to upgrade any information as soon as possible.
2. BDO cash card is a product of Banco de Oro, which is; endorsed by Speed Money Remittance Ltd. Our Company has responsibility to deposit the client’s remittance to his/her BDO cash card. Any problem that arises concerning BDO cash card has to be address to Banco de Oro by contacting their 24 Hours customer service hotline in Manila, Philippines at 00632 6318000. And so does with Global Filipino Money Card is a product of PNB which you can contact the corresponding PNB hotlines 00632 5283336.
3. If any circumstances, Speed Money cannot deliver or deposit the remittance due to certain problems with the receiving beneficiaries in the Philippines. And the client wishes to refund the remittance, we will only refund the remittance amount Net of service charge. And refunds will be process within 3 to 4 working Days.
4. Cheque payment will not be accepted .
5. All transaction must be deposited before 3:30pm and customer must ring and inform the office of their deposit before this time for the transaction to be processed. We may still be able to accept phone calls after 3:30 pm but it will be considered as NEXT DAY service.
6. We do not automatically send remittance receipts to our clients due to confidentiality reasons, therefore receipts will only be posted or emailed upon request.
It is our company’s outmost responsibility to keep the information provided by our customers service and confidential as data protected. We protect information according to establish industry security standards and procedures. Our employees are trained and professional to address and comply with issues handling. Inorder to keep your information accurate we encouraged the remitter to keep us updated for whatever details they provide. You can email, phone or write us straight away to enable us to upgrade any information as soon as possible.
- HM Revenue and Customs registration no. 226 11559 23725 A
- Money Laundering Registration No. 123 73387
